I used to have my main bank account with Citibank out of convenience, as well as a credit card. Why? Citibank was the only bank on the edge of the UofC campus, so I could get there easily. When I moved away from the midwest and citibanks were harder to find, I switched most things to another bank. However, I kept a credit card there, which I rarely use, and eventually stashed away as an emergency card.
I have need of the card (though not for an emergency). I went to look for it and can't find it. I'm sure I have a photocopy of it somewhere, but that too has hidden itself.
I called the lost card line. Guess what? You need your credit card number to access any part of that phone line. They routed me to new card services.
New card services gave me a new number. A new number which either tried to route me to the original number... or to new card services.
Next, they gave me a number that sent me to bank acct info. Which didn't help, since it was a credit card.
Finally, I went back to the original lost card line, got routed back to new card services, and was told I could only get help at a local Citibank.
Guess what? There are no Citibanks in Durham.